FAQs & Troubleshooting
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FAX-837MC/ FAX-837MCS
35 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
What does "NG" on the Transmission Verification Report mean?
3.
How can I clear the "PAPER JAM" error message?
4.
What is Distinctive Ring and how do I program it?
5.
How do I improve the copy or fax quality?
6.
Can I confirm that the FAX was sent correctly?
7.
How do I replace the ribbon? (Ribbon Empty -Reset or Replace)
8.
How do I connect an External Telephone?
9.
Can I connect my External Answering Device in another room and still receive faxes?
10.
"UNABLE TO..." or "MEMORY DISABLED" message appearing on the LCD. What does it mean and how do I clear it?
11.
Can I print from or scan to Android™ Smartphone?
12.
Can I print from and scan to iPhone, iPod touch and iPad?
13.
I have an external telephone answering device on the same line as my FAX and have the answer mode on my FAX set for TAD mode. How do I know if an incoming call is a telephone (voice) call or a fax?
14.
How does the "FAX/TEL" Mode work?
15.
Can I print a report that will show a listing of faxes I sent and received?
16.
Can I reduce the size of a received fax on this machine?
17.
How to clear "PRINTHEAD OVERHEATED WAIT TO COOL" Error?
18.
I have a telephone answering device (TAD) on the same line as my FAX. Is necessary to record a 5 second pause before my outgoing message begins?
19.
Can an External Answering Device(TAD) be used instead of the built-in one?
20.
What does the pseudo-ring (double ring) indicate in the F/T Mode?
21.
I am experiencing problems sending a fax, what can I do?
22.
When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
23.
Why are my sent faxes always received with a black vertical line down the page?
24.
My FAX/MFC will not Dial. Why?
25.
Vertical streaks appear in my copies.
26.
Do I need a telephone line to send and receive faxes with my Brother machine?
27.
My Brother machine has no power.
28.
Whenever anyone attempts to leave a message, all they hear are funny sounds and eventually a high pitched squeal. Why is this happening?
29.
I have an external telephone answering device (TAD) connected to my FAX, have the answer mode set for TAD and the Ring Delay set to zero. Why does my answering machine still pick up when receiving a fax call?
30.
Why can't I copy or send? All the keys just beep 3 times.