FAQs & Troubleshooting
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FAX-837MC/ FAX-837MCS
35 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I connect my External Answering Device in another room and still receive faxes?
3.
Can I confirm that the FAX was sent correctly?
4.
"UNABLE TO..." or "MEMORY DISABLED" message appearing on the LCD. What does it mean and how do I clear it?
5.
I have an external telephone answering device on the same line as my FAX and have the answer mode on my FAX set for TAD mode. How do I know if an incoming call is a telephone (voice) call or a fax?
6.
How do I replace the ribbon? (Ribbon Empty -Reset or Replace)
7.
How can I clear the "PAPER JAM" error message?
8.
Can I print a report that will show a listing of faxes I sent and received?
9.
What is Distinctive Ring and how do I program it?
10.
How do I improve the copy or fax quality?
11.
What does "NG" on the Transmission Verification Report mean?
12.
Can I print from or scan to Android™ Smartphone?
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
I have a telephone answering device (TAD) on the same line as my FAX. Is necessary to record a 5 second pause before my outgoing message begins?
15.
Can an External Answering Device(TAD) be used instead of the built-in one?
16.
How do I connect an External Telephone?
17.
How to clear "PRINTHEAD OVERHEATED WAIT TO COOL" Error?
18.
How does the "FAX/TEL" Mode work?
19.
What does the pseudo-ring (double ring) indicate in the F/T Mode?
20.
I am experiencing problems sending a fax, what can I do?
21.
When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
22.
Why are my sent faxes always received with a black vertical line down the page?
23.
Can I reduce the size of a received fax on this machine?
24.
My FAX/MFC will not Dial. Why?
25.
Do I need a telephone line to send and receive faxes with my Brother machine?
26.
My Brother machine has no power.
27.
Whenever anyone attempts to leave a message, all they hear are funny sounds and eventually a high pitched squeal. Why is this happening?
28.
I have an external telephone answering device (TAD) connected to my FAX, have the answer mode set for TAD and the Ring Delay set to zero. Why does my answering machine still pick up when receiving a fax call?
29.
Why can't I copy or send? All the keys just beep 3 times.
30.
I have my FAX machine set in the FAX/TEL (F/T) answer mode. What happens if I do not answer the telephone and it's a non fax call?