FAQs & Troubleshooting


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FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 19/11/2012 ID: faq00000495_012

How can I clear the "PAPER JAM" error message?

First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.


  1. Remove any paper that is not jammed.
  1. Open the top cover by lifting the lever on the right side of the top cover.
  1. Pull the jammed paper gently from the paper feeder toward the front of the fax machine as per diagram A. If you can't, pull the jammed paper towards the back and remove it as per diagram B.
  1. Close the top cover. Press down on both sides of the top cover until it clicks.
  2. Put the paper back into the paper tray.

  1. Connect the power cord and then the telephone line.

Related Models

FAX-827/FAX-827S, FAX-837MC/FAX-837MCS

If you need further assistance, please contact Brother customer service:

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