FAQs & Troubleshooting
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42 Results
1. 30/04/2025
I cannot set up my machine using Brother Mobile Connect app. (Android™)
2. 16/04/2025
Where can I download Brother iPrint&Scan application for Mac?
3. 16/04/2025
Access Web Based Management
4. 11/03/2025
What is the default password for my Brother machine?
5. 03/03/2025
What is the default password for my BRAdmin, Remote Setup or Web Based Management?
6. 19/12/2024
What is Power PDF?
7. 13/12/2024
How to identify your Operating System (OS).
8. 28/11/2024
The LCD displays an error code when I use Web icon (Brother Web Connect).
9. 27/06/2024
The scanning speed is slow when scanning from my machine. (Windows)
10. 28/02/2024
Uninstall the drivers. (macOS 13 or greater)
11. 15/02/2024
Uninstall the drivers. (macOS 10.14 - macOS 12)
12. 26/09/2023
My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
13. 23/06/2023
Your Brother Machine Cannot Scan over the Network
14. 23/06/2023
Wireless LAN Error Codes
15. 06/06/2023
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
16. 06/06/2023
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
17. 04/11/2022
Update the Driver or Firmware for your Brother machine
18. 22/08/2022
Configure the Scan to Email Feature (Linux)
19. 30/06/2022
Set up your Brother machine on a wireless network. (Windows/macOS)
20. 23/06/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
21. 20/04/2022
Uninstall the Brother Software and Drivers (Windows)
22. 14/04/2022
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
23. 11/04/2022
Wireless setup is requesting a WPS PIN to complete the setup
24. 01/04/2022
(Video) Replace the Roller Kit
25. 24/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)
26. 11/03/2022
Discover the MAC address of the Brother network card
27. 11/03/2022
Your Brother machine cannot scan. / Scanning has stopped.
28. 10/03/2022
Check your machine's IP Address or Node Name
29. 02/03/2022
Reset the Network Settings to Factory Default
30. 29/11/2021
A security warning appears when accessing Web Based Management via HTTPS.