FAQs & Troubleshooting
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92 Results
31. 30/09/2021
Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
32. 16/02/2021
My Brother machine could not be found over the network when I installed drivers on my PC.
33. 29/12/2020
Scan a document in OS X 10.8/macOS 10.12 - 10.15.
34. 15/10/2020
Install PaperPort™ 12SE onto Windows 10.
35. 15/10/2020
Install Presto!® BizCard® onto Windows 10.
36. 02/06/2020
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
37. 11/05/2020
Enable the Brother machine's network interface.
38. 30/10/2019
Scan from the Brother iPrint&Scan application using Windows Phone.
39. 07/03/2019
What is Brother iPrint&Scan?
40. 20/12/2018
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
41. 08/11/2018
Scan multiple pages into one file instead of each scan being saved as a separate file.
42. 03/10/2018
Important points you need to confirm before configuring your Brother machine for a wireless network.
43. 19/09/2018
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
44. 10/08/2018
I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
45. 06/08/2018
Verify the Brother machine connected to the Wireless Network (For Macintosh)
46. 06/08/2018
I get a TS error when trying to scan on a wireless network.
47. 03/08/2018
I cannot connect my machine to the wireless network.
48. 30/07/2018
I cannot scan from my computer via network. (For Windows)
49. 05/03/2018
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
50. 25/01/2018
I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
51. 27/10/2017
The BRAdmin Professional software is not able to locate the Brother machine on my network.
52. 08/09/2017
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
53. 07/04/2017
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
54. 08/09/2016
Setting up the Web icon (Brother Web Connect) function.
55. 25/03/2016
When I try to scan the document, the scanner application crashes. (OS X 10.11)
56. 25/03/2016
Download a file from the "Downloads" section and save it to Windows 8 computer.
57. 25/03/2016
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
58. 25/03/2016
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
59. 25/03/2016
Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
60. 25/03/2016
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.