FAQs & Troubleshooting
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92 Results
31.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
32.
Check the IP addresses of your PC and the Brother machine
33.
Scan multiple pages into one file instead of each scan being saved as a separate file.
34.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
35.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
36.
Scan a document in OS X 10.8/macOS 10.12 - 10.15.
37.
I get a TS error when trying to scan on a wireless network.
38.
Paper suitable for scanning
39.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
40.
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
41.
Unusable Device
42.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
43.
Windows 10 Support Information
44.
Verify the Brother machine connected to the Wireless Network (For Windows)
45.
Verify the Brother machine connected to the Wired Network (For Windows)
46.
Can I print from and scan to iPhone, iPod touch and iPad?
47.
Clean the Pick-up Roller
48.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
49.
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
50.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
51.
Install PaperPort™ 12SE onto Windows 10.
52.
Changing scan settings in ControlCenter.
53.
Enable the Brother machine's network interface.
54.
Verify the Brother machine connected to the Wireless Network (For Macintosh)
55.
Verify the Brother machine connected to the Wired Network (For Macintosh)
56.
Scan and save documents to the Android™ mobile devices using my Brother machine.
57.
On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
58.
The LCD displays an error code when I use Web icon (Brother Web Connect).
59.
Setting up the Web icon (Brother Web Connect) function.
60.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.