FAQs & Troubleshooting
Popular |
DS-620
62 Results
1.
Cannot find the scanner (Error Code 2019: Initialization Failed)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
The scan quality is poor.
5.
Install PaperPort™ 12SE onto Windows 10.
6.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
7.
OCR feature does not work.
8.
Paper suitable for scanning
9.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
10.
My scanner is connected but it will not feed my document or do anything else.
11.
How to identify your Operating System (OS).
12.
Delete a network scanner entry. (Linux)
13.
I cannot install the scanner drivers.
14.
Calibrate your scanner.
15.
Calibration failed. Please reboot the machine.
16.
The cover of the manual document feeder is open.
17.
I cannot install Brother drivers on Debian 10 or later (Linux)
18.
Pre-Required Procedures (Linux)
19.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
20.
Install Presto!® BizCard® onto Windows 10.
21.
Windows 10 Support Information
22.
I cannot save a file downloaded from the Brother support website (For Windows)
23.
Uninstall the Button Manager (Windows).
24.
Change the image settings. (Using DSmobileCapture)
25.
My scanner gets warm.
26.
The scan speed is too slow.
27.
Operation system return error
28.
I do not have or lost the black and white calibration sheet.
29.
Can I print from or scan to Android™ Smartphone?
30.
Clean the inside of the machine.