FAQs & Troubleshooting
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103 Results
1.
TWAIN errors appear when starting to scan. (Macintosh)
2.
Replace Parts
3.
Plastic Card Jam
4.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
5.
Load Documents
6.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
7.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
8.
Server Time Out (Scan to FTP)
9.
Printing/ Scanning with a mobile device
10.
Replace Pad
11.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
12.
I cannot install Brother drivers on Debian 10 or later (Linux)
13.
Delete a network scanner entry. (Linux)
14.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
15.
The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
16.
Check the firmware version.
17.
The scan speed is too slow.
18.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
19.
Paper suitable for scanning
20.
How to identify your Operating System (OS).
21.
Unusable Device (Other Error)
22.
Install PaperPort™ 12SE onto Windows 10.
23.
Windows 10 Support Information
24.
Start key does not work.
25.
Cannot install software. (Windows users only)
26.
TWAIN or WIA errors appear when starting to scan. (Windows)
27.
OCR does not work.
28.
Multifeed
29.
Replace Roller
30.
Can I print from or scan to Android™ Smartphone?