FAQs & Troubleshooting
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102 Results
- 1Plastic Card Jam
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3OCR does not work.
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6TWAIN or WIA errors appear when starting to scan. (Windows)
- 7The document was not fed.
- 8A plastic card error occurs.
- 9My Brother machine doesn't feed a card for scanning.
- 10Can not scan a long document.
- 11Configuring frequently-used scan settings on your computer.
- 12Can I print from or scan to Android™ Smartphone?
- 13Document Jam
- 14Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 15TWAIN errors appear when starting to scan. (Macintosh)
- 16What is Brother iPrint&Scan?
- 17I cannot start ControlCenter.
- 18USB Flash Drive is Full (Scan to USB)
- 19Replace Pad
- 20The scan speed is too slow.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Changing scan settings in ControlCenter.
- 23Sending Error (Scan to FTP)
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Paper suitable for scanning
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Authenticate Error (Scan to FTP)
- 29Replace Roller
- 30Replace Parts
- 31"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 32Server Time Out (Scan to FTP)
- 33How to identify your Operating System (OS).
- 34Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 35What driver package format is supported by my Linux distribution?
- 36Start key does not work.
- 37USB Hub Not Supported (Scan to USB) or Other Error
- 38Unusable Device (Other Error)
- 39Cover is Open
- 40The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 41Load Documents
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Bleed through is seen in the scanned image.
- 47Printing/ Scanning with a mobile device
- 48Check your machine's IP Address or Node Name
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Other Error (Other Error)