FAQs & Troubleshooting

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MFC-6490CW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-6490CW

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Date: 16/11/2009 ID: faq00002529_000

When I make copies, my Brother machine uses paper from the wrong tray. What can I do?

To ensure your Brother machine uses the correct paper when you make copies, you can program your Brother machine to use a specific tray for every copy job or for the next copy job only. You must also make sure your Brother machine's Paper Size and Paper Type settings match the size and type of the paper you want to copy on.


To program your Brother machine's default tray use for Copy Mode, please follow these steps:

  1. Press Menu.
  2. Press the Up or Down arrow key to select General Setup.
  3. Press OK to confirm your choice.
  4. Press the Up or Down arrow key to select Tray Setting.
  5. Press OK.
  6. Press the Up or Down arrow key to select Tray Use:Copy.
  7. Press the Left or Right arrow key to select Tray #1 or Tray #2.
  8. Press OK.
  9. Press Stop/Exit to exit the menu.

To program your Brother machine's tray use for the next copy only, please follow these steps:

  1. Press Copy to illuminate it in blue.
  2. Do one of the following:
    - Place the document(s) you want to copy into the Automatic Document Feeder (ADF) face up, top edge first until your Brother machine's LCD reads ADF Ready or you feel them touch the feed roller.
    - Place the first page you want to copy onto the upper left corner of the flat scanner glass.
  3. Use the dial pad to enter the number of copies you want to make.
  4. Press the Up or Down arrow key to select Tray Select.
  5. Press the Left or Right arrow key to select Tray #1 or Tray #2.
  6. Press OK.
  7. Press Black(Mono) Start or Color(Colour) Start to start copying.

To program your Brother machine's Paper Type for copying, please follow these steps:

  1. Press Copy to illuminate it in blue.
  2. Do one of the following:
    - Place the document(s) you want to copy into the Automatic Document Feeder (ADF) face up, top edge first until your Brother machine's LCD reads ADF Ready or you feel them touch the feed roller.
    - Place the first page you want to copy onto the upper left corner of the flat scanner glass.
  3. Use the dial pad to enter the number of copies you want to make.
  4. Press the Up or Down arrow key to select Paper Type.
  5. Press the Left or Right arrow key to select the paper type you want to use.
    - You can select Plain Paper, Inkjet Paper, Brother BP71, Other Glossy, or Transparency.
  6. Press OK.
  7. Press Black(Mono) Start or Color(Colour) Start to start copying.

To program your Brother machine's Paper Size setting for copying, please follow these steps:

  1. Press Copy to illuminate it in blue.
  2. Do one of the following:
    - Place the document(s) you want to copy into the Automatic Document Feeder (ADF) face up, top edge first until your Brother machine's LCD reads ADF Ready or you feel them touch the feed roller.
    - Place the first page you want to copy onto the upper left corner of the flat scanner glass.
  3. Use the dial pad to enter the number of copies you want to make.
  4. Press the Up or Down arrow key to select Paper Size.
  5. Press the Left or Right arrow key to select the paper size you want to use.
    - You can select Letter, Legal, Ledger, A4, A3, A5, or 4"x6"(10x15cm).
  6. Press OK.
  7. Press Black(Mono) Start or Color(Colour) Start to start copying.

Related Models

MFC-6490CW

If you need further assistance, please contact Brother customer service:

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