FAQs & Troubleshooting

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Innov-is BP3600

FAQs & Troubleshooting

FAQs & Troubleshooting

Innov-is BP3600

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Date: 20/05/2021 ID: faqh00101096_002

Needle breaks.

 

  • Needle is installed incorrectly.

    Reinstall the needle correctly.
    Refer to How do I change the needle ?



     
  • Needle clamp screw is not tightened.

    Tighten the needle clamp screw.
    Refer to How do I change the needle ?



     
  • Needle is turned or bent.

    Replace the needle.
    Refer to How do I change the needle ?



     
  • Using improper needle, thread or the fabric prepared insufficiently for embroidering.

    Use a ball point needle 75/11 for embroidery.
    Use embroidery thread and embroidery bobbin thread.
    Attach a stabilizer material for embroidery to the fabric.

     




     
  • Upper thread tension is too tight.

    Adjust the thread tension.



     
  • Fabric is pulled during embroidering.

    Do not pull the fabric during embroidering.



     
  • Fabric is pulled during sewing.

    Do not pull the fabric during sewing.



     
  • Spool cap is set incorrectly.

    Check the method for attaching the spool cap, then reattach the spool cap.
    Refer to How do I thread my machine ?



     
  • There are scratches around the opening in the embroidery foot.

    Replace the embroidery foot, or consult your authorized Brother dealer.



     
  • There are scratches on the bobbin case.

    Replace the bobbin case, or consult your authorized Brother dealer.



     
  • Needle is defective.

    Replace the needle.
    Refer to How do I change the needle ?



     
  • A bobbin designed specifically for this machine is not used.

    Incorrect bobbins will not work properly.
    Use only the included bobbin or bobbins of the same type.



     
  • Upper threading is incorrect.

    Check the steps for threading the machine and rethread the machine.
    Refer to How do I thread my machine ?



     
  • Bobbin is set incorrectly.

    Reset the bobbin thread correctly.
    Refer to How do I set the bobbin?



     
  • Embroidery foot is attached incorrectly.

    Attach the embroidery foot correctly.
    Refer to How do I attach the Embroidery foot “W+” with LED pointer or “W”?



     
  • Screw of the embroidery foot is loose.

    A Securely tighten the screw of the embroidery foot.
    Refer to How do I attach the Embroidery foot “W+” with LED pointer or “W”?



     
  • Fabric is too thick.

    Use fabrics with a thickness of less than 3 mm (approx. 1/8 inch).
    Using fabrics thicker than 3 mm (approx. 1/8 inch) may cause the needle to break.



     
  • Bobbin thread is incorrectly wound.

    Use a correctly wound bobbin.
    Refer to How do I wind the bobbin?



     
  • Stabilizer is not attached to fabric being embroidered.

    Use a stabilizer material for embroidery.
    Refer to Attaching Iron-on Stabilizers (Backing) to the Fabric described in How do I hoop the fabric in the embroidery frame?

 

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