Innov-is BP3600

FAQs & Troubleshooting

FAQs & Troubleshooting

Needle breaks.

 

  • Needle is installed incorrectly.

    Reinstall the needle correctly.
    Refer to How do I change the needle ?



     
  • Needle clamp screw is not tightened.

    Tighten the needle clamp screw.
    Refer to How do I change the needle ?



     
  • Needle is turned or bent.

    Replace the needle.
    Refer to How do I change the needle ?



     
  • Using improper needle, thread or the fabric prepared insufficiently for embroidering.

    Use a ball point needle 75/11 for embroidery.
    Use embroidery thread and embroidery bobbin thread.
    Attach a stabilizer material for embroidery to the fabric.

     




     
  • Upper thread tension is too tight.

    Adjust the thread tension.



     
  • Fabric is pulled during embroidering.

    Do not pull the fabric during embroidering.



     
  • Fabric is pulled during sewing.

    Do not pull the fabric during sewing.



     
  • Spool cap is set incorrectly.

    Check the method for attaching the spool cap, then reattach the spool cap.
    Refer to How do I thread my machine ?



     
  • There are scratches around the opening in the embroidery foot.

    Replace the embroidery foot, or consult your authorized Brother dealer.



     
  • There are scratches on the bobbin case.

    Replace the bobbin case, or consult your authorized Brother dealer.



     
  • Needle is defective.

    Replace the needle.
    Refer to How do I change the needle ?



     
  • A bobbin designed specifically for this machine is not used.

    Incorrect bobbins will not work properly.
    Use only the included bobbin or bobbins of the same type.



     
  • Upper threading is incorrect.

    Check the steps for threading the machine and rethread the machine.
    Refer to How do I thread my machine ?



     
  • Bobbin is set incorrectly.

    Reset the bobbin thread correctly.
    Refer to How do I set the bobbin?



     
  • Embroidery foot is attached incorrectly.

    Attach the embroidery foot correctly.
    Refer to How do I attach the Embroidery foot “W+” with LED pointer or “W”?



     
  • Screw of the embroidery foot is loose.

    A Securely tighten the screw of the embroidery foot.
    Refer to How do I attach the Embroidery foot “W+” with LED pointer or “W”?



     
  • Fabric is too thick.

    Use fabrics with a thickness of less than 3 mm (approx. 1/8 inch).
    Using fabrics thicker than 3 mm (approx. 1/8 inch) may cause the needle to break.



     
  • Bobbin thread is incorrectly wound.

    Use a correctly wound bobbin.
    Refer to How do I wind the bobbin?



     
  • Stabilizer is not attached to fabric being embroidered.

    Use a stabilizer material for embroidery.
    Refer to Attaching Iron-on Stabilizers (Backing) to the Fabric described in How do I hoop the fabric in the embroidery frame?

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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Innov-is BP3600

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