FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 02/09/2014 ID: faqh00100055_000

The message "No PE-DESIGN Software Key is connected. Please connect a PE-DESIGN Software Key." appeared.


Estimated Cause 1

The "PE-DESIGN Software Key" is not connected.


Solution 1

Check that the "PE-DESIGN Software Key" appears in the computer's list of removable storage devices. If it does not appear, unplug the "PE-DESIGN Software Key", and then plug it in again.



Estimated Cause 2

The information on the "PE-DESIGN Software Key" is corrupted.


Solution 2

Leave it plugged in, and uninstall, then re-install PE-DESIGN 10.


Related Models


If you need further assistance, please contact Brother customer service:

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