PJ-863
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FAQs & Troubleshooting |
![](/g/b/img/product/pj863eas.jpg)
PJ-863
Date: 28/03/2022 ID: faqp00100213_000
I cannot save a file downloaded from the Brother support website (For Windows)
The download process varies depending on your browser. Follow the steps below to download the file.
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Download a file.
Google Chrome™
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Downloads will start automatically.
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After the download has completed, click [x].
Microsoft Edge
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Downloads will start automatically.
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After the download has completed, click [x].
When you get a warning message such as "[file name] was blocked because this type of file can harm your device.", we recommend using other browsers (Google Chrome, etc.), or follow the steps below.
- Move the cursor onto the warning message and click […], and then click [Keep].
- Click the folder icon to confirm the downloaded file is stored.
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Downloads will start automatically.
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The downloaded files will be saved in the [Downloads] folder by default.
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Click [File Explorer].
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Open the [Downloads] folder from [Quick access].
- Run the downloaded file and follow the installation procedure.
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Click [File Explorer].
PJ-722, PJ-773, PJ-822, PJ-823, PJ-862, PJ-863, PJ-883, PT-2700, PT-2730, PT-7600, PT-9500PC, PT-9600, PT-9700PC, PT-9800PCN, PT-D450, PT-D600, PT-E500, PT-E550W, PT-E800T, PT-E850TKW, PT-P750W, PT-P900W, PT-P950NW, QL-1060N, QL-1100, QL-1110NWB, QL-500, QL-570, QL-580N, QL-700, QL-720NW, QL-800, QL-810W, QL-820NWB, RJ-2030, RJ-2150, RJ-3050, TD-2020/2020A, TD-2130N, TD-4000, TD-4100N, TD-4410D, TD-4420DN, TD-4550DNWB
If you need further assistance, please contact Brother customer service:
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