PT-2730
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FAQs & Troubleshooting |
![](/g/b/img/product/2730eas.jpg)
PT-2730
Date: 04/09/2020 ID: faqp00001111_000
The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
This error indicates that the tape width selected in the P-touch Editor is not the same as the tape width of the cassette inside the P-touch machine.
Solution 1: Replacing the tape cassette]
- Click on the "Stop job" button.
- Install the correct tape cassette into the machine.
-
Select the print job on hold and then click on the resume button to continue printing.
[Solution 2: Reselecting the tape width]
- Click on the "Delete job" button to cancel the print job.
-
Go to the "Page Properties" in P-touch Editor 3 and change the selection of the tape width so that it matches the one inside the machine.
- Try to print the label again.
PT-2700, PT-2730, PT-9500PC, PT-9600, PT-D450, PT-D600, QL-500
If you need further assistance, please contact Brother customer service:
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