MFC-9970CDW
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FAQs & Troubleshooting |
![](/g/b/img/product/mfc9970cdw_all.jpg)
MFC-9970CDW
Date: 09/06/2010 ID: faq00000002_011
Completely blank or some colors are missing.
![Completely blank or some colors](/g/b/img/faqend/faq00000002_011/us_ot/en/24741/09_miss.gif)
Please check the following points to solve the problem:
- The drum unit or toner cartridges may not be installed correctly. Re-install the drum unit and toner cartridges.
- The toner cartridge may be damaged. Put in a new toner cartridge as follow:
- Click here to print the chart. [345KB/ PDF]
- Compare your printed document with the printed chart to identify the color causing the problem.
- Replace the toner cartridge of the color. Click here to see the details of how to replace the toner cartridge.
- The drum unit may be damaged. Put in a new drum unit. Click here to see the details of how to replace the drum unit.
HL-4150CDN, HL-4570CDW, HL-4570CDWT, MFC-9460CDN, MFC-9560CDW, MFC-9970CDW
If you need further assistance, please contact Brother customer service:
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