FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 05/11/2020 ID: faqp00001455_005

How to clean the Platen Roller

Clean the Platen Roller when changing the label roll.

  1. Turn off the printer.


  2. Press the Media Compartment Cover Release Tab and lift the Media Compartment Cover.
    RJ-2035B/2055WB RJ-3035B/3055WB

  3. Rotate the Platen Roller (1) and wipe it thoroughly with a lint-free cloth or cotton swab (2) dipped in isopropyl alcohol or ethanol.
    RJ-2035B/2055WB RJ-3035B/3055WB  
    1. Platen Roller
    2. Cotton Swab

  4. Gently press down on both sides of the Media Compartment Cover, and make sure it is securely closed.

    RJ-2035B/2055WB RJ-3035B/3055WB

Related FAQs

Related Models

RJ-2035B, RJ-2055WB, RJ-3035B, RJ-3055WB

If you need further assistance, please contact Brother customer service:

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