Scan Unable XX
The machine has a mechanical issue. Turn the machine off, and then turn it on again.
If the issue continues, call Brother customer service.
If your Brother machine has 2-Sided(Duplex) Scanning feature:
Document might be too long for 2-sided(duplex) scanning. Press (Cancel), and use the suitable size of paper for 2-sided(duplex) scanning.
If your machine has FAX function:
We recommend transferring your faxes to another fax machine or to your computer before turning off the power switch.
DCP-L2550DW, HL-L2390DW, HL-L2395DW, MFC-L2690DW, MFC-L2710DW, MFC-L2717DW, MFC-L2730DW, MFC-L2750DW(XL)
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.