FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 05/17/2019 ID: faq00002739_008

Scan Unable XX

The machine has a mechanical issue. Turn the machine off, and then turn it on again.
If the issue continues, call  Brother customer service.


  • If your Brother machine has 2-Sided(Duplex) Scanning feature:
    Document might be too long for 2-sided(duplex) scanning. Press Cancel(Cancel), and use the suitable size of paper for 2-sided(duplex) scanning.
  • If your machine has FAX function:
    We recommend transferring your faxes to another fax machine or to your computer before turning off the power switch.



Related Models

DCP-L2550DW, HL-L2390DW, HL-L2395DW, MFC-L2690DW, MFC-L2710DW, MFC-L2717DW, MFC-L2730DW, MFC-L2750DW(XL)

If you need further assistance, please contact Brother customer service:

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