MFC-L2717DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 05/17/2019
  • ID: faq00002739_008

Scan Unable XX

The machine has a mechanical issue. Turn the machine off, and then turn it on again.
If the issue continues, call  Brother customer service.

 

  • If your Brother machine has 2-Sided(Duplex) Scanning feature:
    Document might be too long for 2-sided(duplex) scanning. Press Cancel(Cancel), and use the suitable size of paper for 2-sided(duplex) scanning.
     
  • If your machine has FAX function:
    We recommend transferring your faxes to another fax machine or to your computer before turning off the power switch.

 

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-L2550DW, HL-L2390DW, HL-L2395DW, MFC-L2690DW, MFC-L2710DW, MFC-L2717DW, MFC-L2730DW, MFC-L2750DW(XL), MFC-L2759DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit