FAQs & Troubleshooting


Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 12/25/2012 ID: faq00003035_000

Unable to Print on Photo Paper from Tray 2

The machine does not support printing on photo paper from Tray 2. Instead, move the paper into Tray 1 and print. The actual error message may vary depending on your model and Operating System but some examples of what you may see, are below.

Error message for Windows

Error message for Mac

Related Models

MFC-5840CN, MFC-5860CN, MFC-6490CW, MFC-6890CDW, MFC-J6710DW, MFC-J6910DW

If you need further assistance, please contact Brother customer service:

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