FAQs & Troubleshooting

Close

Model discontinued. This page is no longer updated.

MFC-5840CN

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-5840CN

Not your product?

Date: 12/25/2012 ID: faq00003035_000

Unable to Print on Photo Paper from Tray 2

The machine does not support printing on photo paper from Tray 2. Instead, move the paper into Tray 1 and print. The actual error message may vary depending on your model and Operating System but some examples of what you may see, are below.

Error message for Windows

Error message for Mac

Related Models

MFC-5840CN, MFC-5860CN, MFC-6490CW, MFC-6890CDW, MFC-J6710DW, MFC-J6910DW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.