FAQs & Troubleshooting


Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 11/26/2013 ID: faq00002720_000

I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)

It's possible that you installed drivers from the incompatible CD-ROM with Mac OS X 10.5 or greater.
Uninstall the drivers and try the driver reinstallation following the steps below:

NOTE: Illustration shown below is from a representative operating system and may differ from your operating system.

  1. Click Apple Menu => System Preferences... (If you are using a USB cable, be sure to disconnect it.)

  2. Click Print & Fax or Print & Scan.

  3. Delete the driver and close Print & Fax or Print & Scan.


  4. Go to the Downloads section of this web site and install the latest printer driver. The installation instructions are available in the Downloads section.

Related FAQs

Related Models

DCP-110C, DCP-120C, FAX-1800C, FAX-1820C, FAX-1840C, FAX-1920CN, FAX-1940CN, FAX-2440C, MFC-210C, MFC-3100C, MFC-3200C, MFC-3220C, MFC-3240C, MFC-3320CN, MFC-3340CN, MFC-3420C, MFC-3820CN, MFC-420CN, MFC-4420C, MFC-4820C, MFC-5100C, MFC-5200C, MFC-5440CN, MFC-5840CN, MFC-620CN, MFC-640CW, MFC-820CW

If you need further assistance, please contact Brother customer service:

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