I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
This FAQ is applicable only for a shared Brother machine as shown in the image below.
However, before you install Windows XP Service Pack, please try the followings:
Click on START, SETTINGS and PRINTERS & FAXES.
Check if the printer icon appears as shared printer.
If the printer is not shared, right click on the printer icon and select Properties => click on Sharing tab. Please make sure Share this printer is selected.
If the problem still continues, continue to follow the instructions below:
Step 2: Uninstall the Brother MFL-Pro Software from your Windows XP PC
Click on START, CONTROL PANEL, ADD & REMOVE PROGRAMS, and remove the following programs: Brother MFL-Pro xxxxx.
Click on START, SETTINGS and PRINTERS & FAXES and delete the Brother driver & the PC-Fax driver.
In the "Printers & Faxes" window, you will click on File and Server Properties.
Click on the "Drivers" tab.
Select the "Brother xxxxx" driver or any other Brother driver, then click REMOVE.
Step 3: Install Windows XP Service Pack and reinstall the Brother MFL-Pro Software on your Windows XP PC
Install Windows XP Service Pack from the Microsoft®'s web page.
Reinstall the Brother MFL-Pro Software from your CD-ROM.
If you don't have the CD-ROM, please go to Downloads section and download Full Driver & Software Package. The installation instructions are available in the download page.
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If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.