FAQs & Troubleshooting

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MFC-465CN

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-465CN

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Date: 06/14/2019 ID: faq00002994_001

Install the built-in drivers (For Windows 8 or later)

The built-in drivers are already included with Windows or are available through Windows update.
The built-in drivers support the basic functions of your Brother machine.
Scanning, PC-FAX and Control Center may not be available depending on your Brother machine, method of connection and Windows version.
> Click here to see details of the supported functions by the built-in drivers.

 

NOTE: Illustrations shown below are from a representative operating system, and may differ from your operating system.

 

The installation steps of the built-in drivers are different depending on the connection method.

Note that an Internet connection is required to install the built-in drivers.
If the computer is not connected to the Internet, the built-in driver may not be installed properly.

 

If you are connecting your Brother machine via USB connection:

The built-in drivers you can install via USB connection support printing and scanning*1 functions.
(*1 Available only for Brother machines with scanner function.)

The availability of Windows 10 S built-in drivers is different depending on the model number of your machine.
> Click here to see information for Windows 10 S.

To install the driver, connect the Brother machine to your PC with a USB cable. The built-in drivers will be installed automatically.

If the driver does not install automatically, check the following solutions that may be applicable for your case.

  • Connect the Brother machine and your computer directly.
    Do not use a USB hub to connect between the machine and your computer (as this can cause non recognition issues).
  • Reconnect the USB cable between the Brother machine and your computer.
  • Turn the Brother machine power off and on (unplug machine from mains supply and plug back in).

Device Setup

 

 

 

If you are connecting your Brother machine via Network connection:

The built-in drivers you can install via network connection ONLY support printing function.

The availability of Windows 10 S built-in drivers is different depending on the model number of your machine.
> Click here to see information for Windows 10 S.

Follow the steps below to install the driver.

 

  1. Open the Control Panel. (Click here to see how to open the Control Panel.)
  2. Click Hardware and Sound => Devices and Printers.
  3. Click Add a printer.

    Add Printer
     
  4. Select the model name and click Next.

    Add Printer - Select a printer

    Hint:
    If the model name is not listed, follow Steps i through iii and then go to Step 5.

     

    1. Click The printer that I want isn't listed.

      Add Printer - Select a printer
       
    2. Select Add a printer using a TCP/IP address or hostname and click Next.

      Add Printer - Add a printer using a TCP/IP address or hostname
       
    3. Type the IP address of the Brother machine in the Hostname or IP address field, and check the Query the printer and automatically select the driver to use option. Then click Next.

      Add Printer - Hostname or IP address
  5. When the following window appears, select Brother from the Manufacturer list.
    If no window appears, go to Step 7.

    Add Printer - Install the printer driver
     
  6. Select the model name and click Next.

    If you cannot find your Brother machine on the Printers list, click Windows Update to update the Printers list. It may take a few minutes to update the Printers list.

    Note for HL-1030 and HL-1230 Users:
    The "Brother HL-1430" driver is the alternative driver for your Brother machine. Select the "Brother HL-1430" from the Printers list.

    (Windows 10 S device)
    > Click here to check the printer driver name for your model. (Jump to the PDF file. Driver name list will open in a new window.)

    Add Printer - Install the printer driver
     
  7. The printer driver name will be displayed in the Printer name field. We recommend typing your Brother model name in the Printer name field for easy understanding. Click Next.

    Add Printer - Printer name
     
  8. Click Next.

    Add Printer - Printer Sharing
     
  9. Click Finish.

    Add Printer - Finish

 

Functions supported in the built-in drivers (For Windows 8 or later)

The Windows 8 or later built-in drivers support the basic functions as described below. Click the product category of your Brother machine to see more details.

Printers
Printing
via USB via Network
Check Check *1

Note:

*1: Available only for Brother machines with network connection.


Laser Multifunction Machines/ Laser FAX Machines
Printing Scanning PC-FAX
via USB via Network via USB via Network
Check Check *1 Check *2 - -

Note:

*1: Available only for Brother machines with network connection.

*2: Available only for Brother machines with scanning function.


Inkjet Multifunction Machines/ Inkjet FAX Machines
Printing Scanning PC-FAX Removable Disk
via USB via Network via USB via Network
Check Check *1 Check *2 - - Check *3

Note:

*1: Available only for Brother machines with network connection.

*2: Available only for Brother machines with scanning function.

*3: Supported Brother machines only.

Related Models

DCP-1000, DCP-110C, DCP-120C, DCP-375CW, DCP-395CN, DCP-585CW, DCP-7020, DCP-8020, DCP-8025D, DCP-8040, DCP-8045D, DCP-8060, DCP-8065DN, DCP-8080DN, DCP-8085DN, DCP-9040CN, DCP-9045CDN, FAX-1920CN, FAX-1940CN, FAX-4750e, FAX-5750e, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1435, HL-1440, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-1870N, HL-2040, HL-2070N, HL-2170W, HL-2270DW, HL-2275DW, HL-2460, HL-2600CN, HL-2700CN, HL-3040CN, HL-3045CN, HL-3070CW, HL-3075CW, HL-3140CW, HL-3170CDW, HL-3450CN, HL-4000CN, HL-4040CDN, HL-4040CN, HL-4070CDW, HL-4150CDN, HL-4200CN, HL-4570CDW, HL-4570CDWT, HL-5030, HL-5040, HL-5050, HL-5070N, HL-5140, HL-5150D, HL-5170DN, HL-5240, HL-5250DN, HL-5280DW, HL-5350DN, HL-5370DW/HL-5370DWT, HL-5450DN, HL-5470DW, HL-5470DWT, HL-6050D, HL-6050DN, HL-6180DW, HL-6180DWT, HL-7050, HL-7050N, HL-8050N, HL-L2305W, HL-L2315DW, HL-L2340DW, HL-L2350DW, HL-L2360DW, HL-L2370DW(XL), HL-L3210CW, HL-L3230CDW, HL-L3270CDW, HL-L5100DN, HL-L5200DW(T), HL-L6200DW(T), HL-L6250DW, HL-L6300DW, HL-L6400DW(T), HL-L8250CDN, HL-L8260CDW, HL-L8350CDW, HL-L8350CDWT, HL-L8360CDW(T), HL-L9200CDWT, HL-L9300CDW(T), HL-L9310CDW, HL-S7000DN, MFC-210C, MFC-255CW, MFC-295CN, MFC-3220C, MFC-3240C, MFC-3320CN, MFC-3340CN, MFC-3420C, MFC-3820CN, MFC-420CN, MFC-440CN, MFC-4420C, MFC-465CN, MFC-4800, MFC-4820C, MFC-490CW, MFC-495CW, MFC-5200C, MFC-5440CN, MFC-5460CN, MFC-5490CN, MFC-5840CN, MFC-5860CN, MFC-5890CN, MFC-5895CW, MFC-620CN, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-6800, MFC-685CW, MFC-6890CDW, MFC-7220, MFC-7225N, MFC-7345N, MFC-7420, MFC-7440N, MFC-7820N, MFC-7840W, MFC-790CW, MFC-795CW, MFC-820CW, MFC-8220, MFC-8420, MFC-8440, MFC-845CW, MFC-8460N, MFC-8480DN, MFC-8640D, MFC-8660DN, MFC-8670DN, MFC-8680DN, MFC-8690DW, MFC-8820D, MFC-8820DN, MFC-8840D, MFC-8840DN, MFC-885CW, MFC-8860DN, MFC-8870DW, MFC-8890DW, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9320CW, MFC-9325CW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9560CDW, MFC-9700, MFC-9800, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J265W, MFC-J270W, MFC-J410W, MFC-J415W, MFC-J615W, MFC-J630W, MFC-L2705DW, MFC-L2707DW

If you need further assistance, please contact Brother customer service:

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