FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 03/24/2016 ID: faq00000308_026

Jam Inside (With Video Instructions)

If the Paper LED is on  the machine's control panel or the Status Monitor displays there is a jam inside the machine, do the following steps.

Click on the image to play the video instructions.

You can see the steps with video clips.

  • The clip is being streamed from YouTube. (Opens in a new window.)
  • Your machine may alter what is displayed on this video.


NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


  1. Pull the paper tray completely out of the machine.
  2. Pull out the jammed paper slowly.
  3. Open the front cover.
    Open the front cover
  4. Remove the toner cartridge and drum unit assembly.
    Remove the toner cartridge and drum unit assembly


    Internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

  5. Pull out the jammed paper slowly.
  6. Push down the green lock lever and take the toner cartridge out of the drum unit.
  7. Look for and remove any scraps of paper from inside the drum.
  8. Put the toner cartridge firmly into the drum unit until you hear it lock into place.
  9. Install the toner cartridge and drum unit assembly into the machine.
  10. Close the front cover of the machine.

Related FAQs

Related Models

HL-L2300D, HL-L2305W, HL-L2315DW, HL-L2320D, HL-L2340DW, HL-L2360DW

If you need further assistance, please contact Brother customer service:

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