The error message "Print Unable 72" appears on the LCD. What should I do?
The machine may not work properly because of the condensation inside of the machine caused by a temperature differential between the inside and the outside of the machine.
To clear the error message please follow the steps below:
- Keep the machine's power on and open the front cover.
- Leave the front cover open for 30 minutes.
- Close the front cover.
- Turn off the machine's power switch and turn it on again.
To avoid the condensation DO NOT place the machine in a location with severe temperature changes or a humid place (Ex. near a humidifier).
Use the machine only within the following ranges of temperature and humidity:
- Ambient temperature: 20°C to 32.5°C (50°F to 90.5°F)
- Ambient humidity: 20% to 80% (without condensation)
If the message "Print Unable72" continues to appear on the LCD the machine may have a mechanical problem. Please contact "Brother Customer Service".
- In USA
If your unit is still within warranty, please click here for information on how to contact Customer Service Center for assistance.
If your unit is out of warranty, please click here to locate a Brother Authorized Service Center near you.
- In Canada
For the Brother Customer Service telephone numbers for assistance in Canada, please click here.
- In Latin America
For the Brother Customer Service telephone numbers for assistance in Latin America, please click here.
- In Europe
For the Brother Customer Service telephone numbers for assistance in Europe, please click here.
- In Asia/Oceania
For the Brother Customer Service telephone numbers for assistance in Asia/Oceania, please click here.
DCP-9040CN, DCP-9045CDN, HL-4040CDN, HL-4040CN, HL-4070CDW, MFC-9440CN, MFC-9450CDN, MFC-9840CDW
If you need further assistance, please contact Brother customer service:
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