FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 06/05/2009 ID: faq00002512_000

Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.

If the installation indicates that it cannot locate a certain file, follow the instructions below:

  1. Click on the Browse button on the error message popup window.

  2. Locate the folder: \install\eng\PCL on the CD.

  3. Select the directory that contains the driver for the Windows operating system you are using.

    For example:
    If you use Windows XP Home/Professional, select  win2kxpvista.
    If you use Windows XP Professional x64 Edition, select  winxpx64vista64.

    Click Open.

  4. Select the file and click Open.

  5. Click OK to continue.

Related Models

HL-2140, HL-2170W

If you need further assistance, please contact Brother customer service:

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