FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 02/20/2019 ID: faq00002994_002

Install the built-in drivers (For Windows 8 or later)

The built-in drivers support the basic functions of your Brother machine.
> Click here to see details of the supported functions by the built-in drivers.


NOTE: Illustrations shown below are from a representative operating system, and may differ from your operating system.


The installation steps of the built-in drivers are different depending on the connection method.

Note that an Internet connection is required to install the built-in drivers.
If the computer is not connected to the Internet, the built-in driver may not be installed properly.

The built-in drivers you can install via USB connection support printing and scanning*1 functions.
(*1 The functions available vary depending on your Brother machine.)

The availability of Windows 10 S built-in drivers is different depending on the model number of your machine.
> Click here to see information for Windows 10 S.

To install the driver, connect the Brother machine to your PC with a USB cable. The built-in drivers will be installed automatically.

If the driver does not install automatically, check the following solutions that may be applicable for your case.

  • Connect the Brother machine and your computer directly.
    Do not use a USB hub to connect between the machine and your computer (as this can cause non recognition issues).
  • Reconnect the USB cable between the Brother machine and your computer.
  • Turn the Brother machine power off and on (unplug machine from mains supply and plug back in).

Device Setup


Related Models

ADS-1200, ADS-2000, ADS-2000e, ADS-2200, DCP-130C, DCP-1400, DCP-165C, DCP-330C, DCP-350C, DCP-385C, DCP-7030, DCP-7040, DCP-7060D, DCP-J125, DS-600, DS-610, DS-700D, FAX-1800C, FAX-1820C, FAX-1840C, FAX-1860C, FAX-1960C, FAX-2440C, FAX-2480C, FAX-2580C, FAX-2820, FAX-2840, FAX-2900, FAX-2920, FAX-2940, FAX-3800, FAX-4100/FAX-4100e, HL-2140, HL-2220, HL-2230, HL-2240, HL-2240D, HL-5340D, HL-5440D, HL-L2300D, HL-L2320D, HL-L5000D, MFC-230C, MFC-240C, MFC-250C, MFC-290C, MFC-3100C, MFC-3200C, MFC-3360C, MFC-5100C, MFC-7240, MFC-7340, MFC-8500, MFC-J220, MFC-J245, PDS-5000, PDS-6000

If you need further assistance, please contact Brother customer service:

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