FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 05/10/2013 ID: faq00000216_014

White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.


To solve this problem, try to print a few pages. If the problem still occurs after printing a few pages, the drum unit may have glue from a label stuck on the OPC drum surface.

Clean the drum unit as follows:

  1. Put the print sample in front of the drum unit, and find the exact position of the poor print.
  1. Turn the drum unit gear by hand while looking at the surface of the OPC drum (1).
  1. When you have found the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off.

DO NOT clean the surface of the photosensitive drum with a sharp object.

If the problem still occurs even after you have cleaned the drum unit, the drum unit may be damaged. Put in a new drum unit. To see how to see replace the drum unit, click here.


Related FAQs

Related Models

HL-2140, HL-2170W

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.