FAQs & Troubleshooting

Close

DCP-130C

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 01/27/2014 ID: faq00000259_013

Improve poor print quality.

Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevents smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.
> Click here for more information about Genuine Brother Supplies.

 

Please try the followings:

  • Check if the LCD shows some error. If necessary, refer to "FAQs & Troubleshooting" for information on the error message.
     
  • Cleaning the four color print heads (black, cyan, magenta and yellow) and/or adjusting the vertical alignment may improve the print quality. To determine if the alignment needs to be set and to identify which print heads need to be cleaned, print the Print Quality Check sheet and the Alignment Check sheet.

     

    Below are instructions for improving the following:

     

    • Horizontal lines in text or graphics
       
    • Blank text
       
    • Blurred or faded text and images

     

    Please follow the instructions that apply to your issue.

     

     

 

Section 1: Checking the print quality and cleaning the print head

 

  1. Print a Print Quality Check sheet.

     

    1. Press the Ink or Ink Management key on the control panel of the machine.

      NOTE: Illustration shown below is from the representative product and may differ from your Brother machine.

    2. Press the UP OR DOWN ARROW key to choose Test Print and press OK.
    3. Press the UP OR DOWN ARROW key to choose Print Quality and press OK.
    4. Press Color (Colour) Start. The machine begins printing the Print Quality Check sheet.

     

  2. Closely examine the Print Quality Check sheet. Each of the four colors is represented by a slanted square pattern made up of individual blocks. The colors should appear in the following order from left to right: Black - Yellow - Cyan - Magenta.
  3. Compare the print quality of the Check sheet you just printed with the three examples listed below:

    (A) One or more complete blocks of colors are missing:

    image

     

     

    (B) Most of the short diagonal lines are missing from one or more color blocks:

    image

     

     

    (C) Some parts of the short diagonal lines are missing from one or more color blocks:

    image

     

  4. The display will then ask you if the print quality is OK for black. Press the DOWN ARROW key or 2 or "-" to choose No for black with the problem.
  5. The display will then ask you if the print quality is OK for Color. Press the DOWN ARROW key or 2 or "-" to choose No for color with the problem.
  6. The display will then show Start Cleaning?  Yes  No.
    Press the UP ARROW key or 1 or "+" to choose Yes and the machine will start cleaning the color ink cartridges.
  7. When the machine completes cleaning the print head, press Color (Colour) Start. Another Print Quality Check sheet will print.
     
  8. Repeat the cleaning and the quality check process following STEP 4-7.
     
  9. Compare the second or third Print Quality Check sheet with the first one you printed in STEP 1:

     

    • If the print quality on the first Check sheet matched Example (A) or (B) and you do not see any improvement on the second or third Check sheet, please contact Brother Customer Service from "Contact Us."
       
    • If the print quality on the first Check sheet matched Example (A) or (B) and you see some improvement on the second or third Check sheet but it's not perfect, repeat the cleaning and the quality check process three more times (totally five times). If you do not see any further improvement after that, please contact Brother Customer Service from "Contact Us."
       
    • If the print quality on the first Check sheet matched Example (C) and you do not see any improvement on the second or third Check sheet, repeat the cleaning and the quality check process three more times (totally five times). If you still do not see any improvement, please contact Brother Customer Service from "Contact Us."
Cleaning the print head consumes ink. Cleaning the print head more than 5 times uses ink unnecessarily. If you do not see any improvement, please contact Brother Customer Service from "Contact Us."
 
  1. Press Stop/Exit.

 

 

Section 2: Checking the Print Alignment

  1. Press the Ink or Ink Management key on the control panel.
  2. Press the UP OR DOWN ARROW key to choose Test Print and press OK.
  3. Press the UP OR DOWN ARROW key to choose Alignment and press OK.
  4. Press Black (Mono) Start or Color (Colour) Start. The machine begins printing the Alignment Check sheet.
  5. By reviewing this Check sheet, you can determine if the alignment needs adjustment.
  6. Examine the 600 dpi and 1200 dpi test prints on the Alignment Check sheet. If the number 5 sample of both the 600 dpi and 1200 dpi most closely matches the 0 sample, press the UP ARROW key or 1 or "+" to choose Yes.
    If one of the other samples is a better match for the 0 sample, press the DOWN ARROW key or 2 or "-" to choose No. The display will then prompt you to choose the sample that most closely matches the 0 sample for 600 dpi and then 1200 dpi.
  7. Press Stop/Exit.

If the print quality continues to be poor, go to Section 1 to clean the print head.

Related FAQs

Related Models

DCP-130C, DCP-330C, DCP-350C, FAX-2480C, FAX-2580C, MFC-230C, MFC-240C, MFC-440CN, MFC-465CN, MFC-5460CN, MFC-5860CN, MFC-665CW, MFC-685CW, MFC-845CW, MFC-885CW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.