MFC-J690DW
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FAQs & Troubleshooting |
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MFC-J690DW
Date: 01/23/2020 ID: faq00100358_502
Clean the Base Pad
Cleaning the Base Pad periodically may prevent the machine from feeding multiple sheets of paper when there are only a few sheets of paper left in the tray.
- If the paper support flap is open, close it, and then close the paper support.
- Pull the paper tray (1) completely out of the machine.
- Clean the Base Pad (1) with a soft lint-free cloth moistened with water.
For MFC-J690DW, clean also the Base Pad (2) for the photo bypass tray with a soft lint-free cloth moistened with water.
After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.
In Canada, the photo bypass tray is called the photo paper tray.
- Slowly push the paper tray completely into the machine.
MFC-J491DW, MFC-J497DW, MFC-J690DW, MFC-J895DW
If you need further assistance, please contact Brother customer service:
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