Follow the steps below to clean the paper pick-up rollers.

1. Unplug the machine from the AC power outlet (electrical socket).
    
2. If the paper support flap is open, close it, and then close the paper support.
    
3. Pull the paper tray completely out of the machine.
   

   If the machine has been feeding multiple pages when there are only a few sheets of paper left in the tray, clean the Base Pad (1) with a soft lint-free cloth moistened with water.
   (For models with photo paper tray or photo bypass tray)
   Also clean the Base Pad (2) for the photo paper tray with a soft lint-free cloth moistened with water.
   
   After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.
   
   

4. Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
   
   

    

5. Put the paper tray firmly back in the machine.
    
6. Re-connect the power cord.