Follow the steps below to clean the paper pick-up roller.

1. Pull the paper tray completely out of the machine.
   
2. If paper is loaded or something is stuck inside in the paper tray, remove it.
3. Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad on the paper tray to remove dust.
   
4. Wipe the two pick-up rollers inside the machine to remove dust.
   
5. Reload the paper and put the paper tray firmly back in the machine.