Follow the steps below to clean the paper pick-up rollers.

If your machine has paper tray #2 and the paper gets feed issue, click here to see Cleaning the paper pick-up rollers for paper tray #2.

1. Unplug the machine from the AC power outlet (electrical socket).
   
   
2. Pull the paper tray completely out of the machine.
   
   
   If the machine has been feeding multiple pages when there are only a few sheets of paper left in the tray, clean the Base Pad (1) with a soft lint-free cloth moistened with water. After cleaning, wipe the pad with a dry, soft, lint-free cloth to remove all moisture.

   

   
   
3. Lift the green Jam Clear Flap (1), and then clean the Paper Pick-up Rollers (2) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft, lint-free cloth to remove all moisture.
   
   
   
   
   
4. Put the paper tray firmly back in the machine.
   
   
5. Re-connect the power cord.

Cleaning the paper pick-up rollers for paper tray #2 (if applicable)

Follow the steps below to clean the paper pick-up rollers.

1. Unplug the machine from the AC power outlet (electrical socket). Pull tray #2 completely out of the machine.
   
   
   If the paper support flap is open, close it, and then close the paper support.
   
   
2. Clean the paper pick-up rollers for tray #2 (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft, lint-free cloth to remove all moisture.
   
   
   
   
   
3. Put tray #2 firmly back in the machine.
   
   
4. Re-connect the power cord.