Paper is Jammed underneath the Paper Tray
If the machine's control panel or the Status Monitor indicates that there is a jam in the paper tray, follow these steps:
- Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
- Pull the paper tray completely out of the machine.
- Make sure the jammed paper does not remain inside the machine.
- If paper is not jammed inside the machine, remove the paper from the paper tray, flip it over, and check underneath the paper tray.
- If the paper is not jammed in the paper tray, open the back cover.
- HOT SURFACE
The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.
- Use both hands to gently pull the jammed paper out of the back of the machine.
- Close the back cover until it locks in the closed position.
- Put the paper tray firmly back in the machine.
If you need further assistance, please contact Brother customer service:
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