FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 11/22/2018 ID: faq00000306_012

Jam MP Tray

If a paper jam occurs inside the MP tray, follow the steps below:


  1. Remove the paper from the MP tray.
  2. Remove any jammed paper from in and around the MP Tray.
  3. Fan the paper stack, and then put it back in the MP tray.

      Fan Stack
  4. When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides on both sides of the tray.
  5. Press Go or Retry to resume printing.

Related FAQs

Related Models

HL-L5100DN, HL-L6200DW, HL-L6400DW, HL-L8250CDN, HL-L8350CDW, MFC-L8850CDW, MFC-L9550CDW

If you need further assistance, please contact Brother customer service:

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