FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 11/02/2012 ID: faq00000310_012

Jam 2-sided

If a paper jam occurs inside the duplex unit, follow these steps:

  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.

  2. Pull the paper tray completely out of the machine.

    Pull out tray

  3. Make sure that the jammed paper does not remain inside the machine.

    Pull out paper

  4. If paper is not caught inside the machine, check underneath the paper tray.

    Pull out paper

  5. If the paper is not caught in the paper tray, open the back cover.

    Open back cover

  6. Use both hands to pull out the jammed paper slowly.

    Pull out paper

  7. Close the back cover until it locks in the closed position.

  8. Put the paper tray back in the machine.

Related FAQs

Related Models

HL-3150CDN, HL-3170CDW

If you need further assistance, please contact Brother customer service:

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