If a paper jam occurs behind the face-up output tray, follow these steps:
- Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
- Open the back cover.
- Pull the green tabs at the left and right sides toward you to release the fuser cover (1).
- Use both hands to gently pull the jammed paper out of the fuser unit.
- Close the fuser cover (1).
- Close the back cover.
If you need further assistance, please contact Brother customer service:
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