The error message "Unable to Print XX" or "Unable to Initialize XX" is an indication that the machine has an issue. The "XX" is a different error message depending on the condition of your machine.

Cause

• The machine has a mechanical issue.
• A foreign object such as a paper clip or ripped paper is in the machine.

Follow the steps below to resolve the issue:
 

You can see the steps with video clips.   The clip is being streamed from YouTube. (Opens in a new window.) Your machine may alter what is displayed on this video.

1. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. Click here to see how to remove the jammed paper.
2. If the error message continues, unplug the machine from the power for several minutes and reconnect it.

If the error message still continues, contact Brother Customer Service from the "Contact Us" section.