DCP-9020CDW
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Perguntas mais frequentes e Resolução de problemas |
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DCP-9020CDW
Data: 22-06-2015 ID: faq00002306_009
The color of your printouts is not what you expected
Check the following points to solve the problem:
NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.
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To get the best print quality, we suggest using the recommended paper. Check that you are using paper that meets our specifications. Click here to see details of the recommended paper.
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The drum units or toner cartridges may not be installed correctly. Check that the drum units or toner cartridges are installed correctly.
- Click here to see how to install the drum unit.
- Click here to see how to install the toner cartridges.
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To improve the color density, perform the calibration. Click here to see how to carry out calibration.
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To adjust the print position of colors for sharper edges, perform an automatic color registration. Click here to see how to perform an automatic color registration.
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Adjust the copy density and contrast if you are copying. Click here to see how to adjusting the copy density and contrast.
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Make sure toner save mode is off in the control panel or the printer driver. Click here to see how to change the toner save mode setting.
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If the print quality of the black portion is not what you expected, choose the Print Text in Black check box in the printer driver.
(Windows printer driver)- Open Printing Preferences. Click here to see how to open Printing Preferences.
- Click Advanced.
- Click Other Print Options.
- Choose the Print Text in Black from the Printer Function list.
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Choose the Print Text in Black check box, and click OK.
- Click Apply => OK.
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If the print quality is poor, disable the Improve Gray Color mode of the printer driver.
(Windows printer driver)- Open Printing Preferences. Click here to see how to open Printing Preferences.
- Choose Manual for Document Type.
- Click Settings....
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Clear the Improve Gray Color check box, and click OK.
- Click Apply => OK.
- Open Printing Preferences. Click here to see how to open Printing Preferences.
- Click Advanced....
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Choose Off for Improve Gray Color in Printer Features, and click OK.
- Click Apply => OK.
- Open the Print dialog. Click here to see how to open Print dialog.
- Choose Color Settings from the pane pop-up menu and click the Advanced Color Settings menu.
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Clear the Improve Gray Color check box.
- Open the Print dialog. Click here to see how to open Print dialog.
- Choose Printer Features from the pane pop-up menu and choose General 1 or General 2 for Feature Sets.
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Choose Off for Improve Gray Color.
If the print quality of the black portion is not what you expected, choose the Enhance Black Printing mode of the printer driver.- Open Printing Preferences. Click here to see how to open Printing Preferences.
- Choose Manual for Document Type.
- Click Settings....
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Choose the Enhance Black Printing check box, and click OK.
- Click Apply => OK.
- Open Printing Preferences. Click here to see how to open Printing Preferences.
- Click Advanced....
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Choose On for Enhance Black Printing in Printer Features, and click OK.
- Click Apply => OK.
- Open the Print dialog. Click here to see how to open Print dialog.
- Choose Color Settings from the pane pop-up menu and click the Advanced Color Settings menu.
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Choose the Enhance Black Printing check box.
- Open the Print dialog. Click here to see how to open Print dialog.
- Choose Printer Features from the pane pop-up menu and choose General 1 or General 2 for Feature Sets.
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Choose the Enhance Black Printing check box.
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The toner cartridge may be damaged. Install a new toner cartridge as follow:
- Click here to print the chart. [11KB/ PDF]
- Compare your printed document with the printed chart to identify the color causing the problem.
- Replace the toner cartridge of the color. Click here to see how to replace the toner cartridge.
- The drum unit may be damaged. Identify the color causing the problem by using the chart printed in Step 8, and install a new drum unit of the color. Click here to see how to replace the drum unit.
Se precisar de mais ajuda, contacte o serviço ao cliente da Brother:
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