Be sure to check the front and back of the paper. Place the glossy surface (printing surface) face down.

If you use glossy photo paper, make sure the paper type setting is correct.

Click the link below for your case and follow the steps to confirm or change the setting:

• Printing from the computer
• Printing from a USB Flash memory drive

Printing from the computer:

(Windows)

1. Open Printing Preference. (Click here to see how to open Printing Preferences.)
2. Open Basic tab.
3. Select Photo Paper (Brother BP71 Photo Paper/ Other Photo Paper) for the Media Type.
    

   
    

4. Click OK.

Mac OS X

1. Open Print dialog. (Click here to see how to open Print dialog.)
2. Select Print Settings in the Print dialog box.
   
   

    

3. Click on the drop down menu next to Media Type.
4. Select Photo Paper (Brother BP71 Photo Paper/ Other Photo Paper).
   
   

Printing from a USB Flash memory drive:

1. Put a USB flash drive in the USB slot.
2. Press JPEG Print > Select Files.
3. Press Left or Right arrow to display the photo you want to print, and then press it.
4. Press OK.
5. Repeat the last two steps until you have selected all the photos you want to print.
6. Press OK.
7. Press Print Settings.
8. Press the Up or Down arrow to display Paper Type.
9. Press Paper Type.
10. Press Photo Paper (Brother BP71/ Other Glossy).
11. Press (Back) or OK.
12. Press Start to print.