FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 05/01/2016 ID: faqp00001454_002

The paper is jammed in the printer.

If paper becomes jammed, remove the paper according to the following procedure.


  1. Gently open the release cover completely.

    paper jam 1
  2. Gently pull the paper out of the printer in either direction. 

    paper jam 2
  3. Close the release cover.
  4. Insert a new sheet of paper and print again. <see the FAQ: How to insert paper>

Related Models

PJ-673, PJ-763, PJ-763MFi, PJ-773

If you need further assistance, please contact Brother customer service:

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