FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 24/12/2014 ID: faqp00001453_000

Paper does not move through the printer even though the motor is running.

  • Check that the release cover is completely closed.
  • Check that you are using Brother Genuine Thermal paper.


If the problem persists, the printer may have a damaged drive system.

Please click "Contact Us" in the top right corner of this page to contact Brother Customer Service.


Related Models

PJ-522, PJ-523, PJ-562, PJ-563, PJ-622, PJ-623, PJ-662, PJ-663, PJ-673, PJ-763, PJ-763MFi, PJ-773

If you need further assistance, please contact Brother customer service:

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