FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 06/01/2015 ID: faqp00100002_000

Error messages do not appear when using the USB connection of my printer.

After updating from Windows 8 to Windows 8.1, the "Enable bidirectional support" check box in the printer driver is cleared. This means the Windows print queue is unable to open, or display error messages.


To resolve the issue, download and install the latest version of the printer driver, or follow the procedure described below to select the "Enable bidirectional support" check box.


How to change the bidirectional support setting:


  1. Click [Control Panel] in the [Apps] screen - [Hardware and Sound] - [Devices and Printers]. Right click the printer icon of your printer, and then click [Printer Properties].
  2. On a server computer, click the [Ports] tab in the printer Properties dialog box, and then select the "Enable bidirectional support" check box.
  3. Click [OK].


Related Models

MW-100, MW-120, MW-140BT, MW-260, PJ-522, PJ-523, PJ-562, PJ-563, PJ-622, PJ-623, PJ-662, PJ-663, PJ-673, PJ-763, PJ-763MFi, PJ-773, PT-2100, PT-2420PC, PT-2430PC, PT-2700, PT-2730, PT-3600, PT-7600, PT-9500PC, PT-9600, PT-9700PC, PT-D600, QL-1050, QL-1050N, QL-1060N, QL-1100, QL-1110NWB, QL-500, QL-550, QL-570, QL-580N, QL-650TD, QL-700, QL-720NW, QL-800, QL-810W, QL-820NWB, RJ-3050, RJ-3150, RJ-4030, RJ-4040, SC-2000, SC-2000USB, TD-2020/2020A, TD-2120N, TD-2125N, TD-2125NWB, TD-2130N, TD-4000, TD-4100N, TD-4410D, TD-4420DN, TD-4520DN, TD-4550DNWB

If you need further assistance, please contact Brother customer service:

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