FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 15/10/2019 ID: faqp00001666_002

The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.

error message

To solve this problem, update the firmware to the latest version. (Refer to "How to identify the printer's firmware version".)
You can download and install the firmware from the [Downloads] section of this web site.

Related Models

PJ-763, PJ-763MFi, PJ-773, TD-2020/2020A, TD-2120N, TD-2130N

If you need further assistance, please contact Brother customer service:

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