FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 15/10/2019 ID: faqp00001665_004

How to identify the printer's firmware version

You can confirm the firmware version by printing the printer settings report.
To print the printer settings report:

  1. Turn the printer on and make sure no paper is loaded.
  2. Press and hold the Feed (Feed) button until the DATA indicator lights in red.
  3. Insert a piece of genuine Brother thermal paper into the printer’s paper input slot.  The report will print automatically, and then the printer will return to the idle mode.
  4. Check the "PROGRAM VERSION" for the printer's firmware version.

Program version

Related Models

PJ-763, PJ-763MFi, PJ-773, PJ-863, PJ-883

If you need further assistance, please contact Brother customer service:

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