FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 15/10/2010 ID: faq00002481_008

Wrong Paper Size

The message "Wrong Paper Size" will appear if the paper you have loaded does not match the Paper Size setting programmed in your Brother machine.

To clear the "Wrong Paper Size" message, do one of the following:

  • Adjust the Paper Size setting of your Brother machine to match the paper you are using. 

    Press Menu and choose General Setup => Paper => Paper Size => MP Tray , Tray#1 or Tray#2*.

    If your Brother machine has a touchscreen,
    press Menu and choose General Setup => Tray Setting => MP Tray , Tray#1 or Tray#2*.

    *Tray#2 appears only if the optional tray is installed.

  • Load paper that matches the current Paper Size setting.

  • Load the paper into the tray correctly.
    Paper should be loaded in the paper trays in portrait orientation. Do NOT load paper in the paper trays in landscape orientation.
    Regardless of the paper size you are using, you must always load the paper into the paper tray so that the two longer edges of the paper face the left and right sides of the paper tray and the two shorter edges of the paper face the front and back of the paper tray.

Related Models

DCP-9055CDN, MFC-9460CDN, MFC-9970CDW

If you need further assistance, please contact Brother customer service:

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