FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 26/04/2018 ID: faq00002541_513

Clean the Paper Pick-up Rollers

Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds correctly.

A Paper Pick-Up Rollers Cleaning Kit is supplied with your machine in some countries. Clean the paper pick-up rollers using the kit. For more information, see the instructions provided with the cleaning kit.

  1. Unplug the machine from the electrical socket.
  2. If the paper support flap (1) is open, close it, and then close the paper support (2).
  3. Pull the paper tray completely out of the machine.
  4. Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
  5. Slowly push the paper tray completely into the machine.
  6. Reconnect the power cord.

Related Models

DCP-T310, DCP-T510W, DCP-T710W, MFC-T810W, MFC-T910DW

If you need further assistance, please contact Brother customer service:

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