If you receive the error message Scan Unable on the Status Monitor, follow the steps below to clear the error message.

1. Turn the machine off and then on by unplugging the machine from the AC power outlet (electrical socket) and then plugging the machine in again.
   Try to scan again. If you still receive the error message Scan Unable on the Status Monitor, go to STEP 2.
    
2. Check the LED indications.

    

   • If all the LEDs are blinking, click here to see the instructions on how to clear the error Service Call.
   • If the LEDs indicate the error other than Service Call, make a note of the LED indication and report the indication to your dealer or Brother Customer Service from Contact Us.