FAQs & Troubleshooting

Close

DS-720D

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 15/10/2018 ID: faq00003080_000

OCR feature does not work.

Follow the steps below to how to work OCR feature.

 

  • The scanner resolution is too low.

     

    Increase the scanner resolution

     

    (Windows)

    Use PaperPort™ 12SE to increase the resolution.

     

    (Macintosh)

    Use Presto! PageManager 9 to increase the resolution.

     

  • (Windows)

    Nuance PaperPort™ 12SE has not been installed on your computer.

     

    Make sure you have installed Nuance PaperPort™ 12SE from the supplied DVD-ROM.

     

  • (Macintosh)

    Presto! PageManager has not been installed on your computer.

     

    Make sure you have installed Presto! PageManager from the supplied DVD-ROM.

     

Related Models

DS-620, DS-720D

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.