DS-720D
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FAQs & Troubleshooting |
DS-720D
Date: 15/10/2018 ID: faq00000694_026
A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
Check the following:
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Open the scanner's top cover and remove the document by pulling it forward.
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Make sure that no piece of paper remains into the scanner, then close the top cover.
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Make sure your document is acceptable for the machine.
> Click here to see detail of the acceptable documents.
Use the supplied Carrier Sheet.
> Click here to see how to load the Carrier Sheet.
DS-620, DS-720D
If you need further assistance, please contact Brother customer service:
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