FAQs & Troubleshooting

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HL-3170CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

HL-3170CDW

Not your product?

Date: 16/01/2013 ID: faq00000002_013

Nothing is printed on the page

Completely blank or some colors are missing



Check the following points to solve the problem:

  1. To get the best print quality, we suggest using the recommended paper. Check that you are using paper that meets our specifications. Click here to see details of the recommended paper.

  2. The drum units or toner cartridges may not be installed correctly. Check that the drum units or toner cartridges are installed correctly.


  3. The toner cartridge may be damaged. Install a new toner cartridge as follow:

    1. Click here to print the chart. [11KB/ PDF]
    2. Compare your printed document with the printed chart to identify the color causing the problem.
    3. Replace the toner cartridge of the color. Click here to see how to replace the toner cartridge.

  4. The drum unit may be damaged. Identify the color causing the problem by using the chart printed in Step 3, and install a new drum unit of the color. Click here to see how to replace the drum unit.

Related Models

HL-3150CDN, HL-3170CDW, MFC-9140CDN, MFC-9330CDW

If you need further assistance, please contact Brother customer service:

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